General FAQ

General FAQ

Q: Where can I buy eTableTennis.com products?
A: Please utilize our website to find the quality game room products you are looking for. SHOP NOW! 

Q: Do you have a physical store location?
A: No, we do not have a physical store location. eTableTennis.com is strictly an online retailer which allows us to provide such good pricing on the items we sell.

Q: Where is eTableTennis.com headquartered?
A: We are headquartered in the state of Pennsylvania, USA. 

Q. How is the quality of the products sold on the eTableTennis.com website?
A: At eTableTennis.com, we do our very best to provide our customers with the highest quality game room products available. Our knowledgeable team works very hard to build great relationships with various game room equipment brands and suppliers, and keep track of the latest game room products and technology so that we can bring you the best items on the market.

Q: What’s the fastest way to contact customer service?
A: Without a doubt, using the click-to-chat feature at the bottom left hand corner of the eTableTennis.com website is by far the fastest and easiest way to contact customer service. However, you can also contact us via email at info@eTableTennis.com or by phone at (800) 216-5940. Please see our “Contact Us” page for more information.

Q: Do you charge sales tax on any items?
A: Currently, eTableTennis.com is only required by law to collect sales tax on orders shipped to the states of Pennsylvania and California. Therefore, if you are shipping to Pennsylvania or California, the appropriate sales tax will be added to your order total and displayed on your final order confirmation.

Q: What forms of payment does eTableTennis.com accept?
A: Currently, we accept Visa, Mastercard, Discover, American Express, and PayPal among others. However, we do not accept checks or money orders at this time.

Q: Do you offer free delivery?
A: Yes, We offer free standard shipping on all orders over $75 being shipped within the contiguous United States of America.

Q: Does eTableTennis.com ship internationally?
A: Yes, we absolutely do! However, please note that international shipping will contain a shipping surcharge which is calculated at the time of purchase.  If you require international shipping, please contact our customer service department via live-chat or by phone at (800) 216-5940.

Q: How can I check on the status of my order?
A: To review your order status, please select the "Order Tracking" option on the eTableTennis.com website and enter the tracking number for your order. Doing so will provide you with information regarding the status of your order. 

Q: If I need to cancel an order that I recently placed on the eTableTennis.com website, what should I do?
A: If you need to cancel an order that you recently placed, please contact our customer service team via email or live chat. All cancellations must be received in writing prior to order shipment. Verbal cancellations are not accepted.  Orders cancelled within 48 hours of purchase, but prior to shipment, will be issued a full refund.  All unshipped orders cancelled after 48 hours will be subject to an administration fee equal to 4% of the order total.  

Q: If there's a problem with product(s) I ordered on the eTableTennis.com website, what should I do?
A: The best thing to do is contact our customer service team via live chat, email, or by phone so that we can remedy any problems you have with your order. At eTableTennis.com, we strive to make our customers happy with the products and service we offer.

Q: If there's a specific item that I can't locate on your website, can the eTableTennis.com team make the item available so that I can make a purchase?
A: Absolutely! Even if there's a product we don't currently have in stock, we can always arrange to make that product available for you to purchase. Simply contact our customer service team via live chat, email, or by phone and we will do our very best to make sure you're able to purchase the product you desire.

Q: Does eTableTennis.com offer discounts on large quantity orders?
A: Yes, we definitely do. Please contact our customer service team directly via live-chat or by phone at (800) 216-5940 for large quantity order rates.