Shipping

 

Free Shipping

eTableTennis.com offers free standard shipping and no sales tax (excluding Pennsylvania and California) on orders over $75 being shipped within the contiguous United States of America. Some exclusions may apply. Orders that total less than $75 will be quoted a shipping charge at checkout.             

Specifically, eTableTennis.com customers purchasing game tables and other large items that require freight shipping will be able to choose between the following Delivery Options:

Unload Myself: Also known as curbside delivery, this method of delivery is considered an industry standard and is our most economical delivery option. It involves the freight truck pulling up to the front curb of the delivery location and having the purchaser or authorized individual retrieve the purchased item from the upper back portion of the freight truck, unassisted by the delivery person. Typically, this option is most suitable for establishments with a freight loading dock or situations in which three (3) or more adults are available to unload the package from the back of the freight truck upon delivery. Once the purchaser or authorized individual has full possession of the item, they are then free to take the item to their desired location. This delivery option is absolutely FREE.  

Curbside Delivery with Lift Gate: Curbside delivery with lift gate involves the help of a machine that gently lowers the game table or other large item from the upper back portion of the freight truck so that the purchaser of the item or authorized individual can retrieve the item at ground level, and take it to the desired location.  This is highly recommended for items weighing over 150 lbs. 

Although free standard delivery is generally offered by eTableTennis.com on larger items that require freight shipping, the following delivery options are generally available for an additional fee, and many of our products come with a complimentary upgrade:  

To The Door Delivery: This type of delivery consists of the freight truck delivery person carefully unloading your purchased item from the freight truck and bringing it to your garage or front door of your home, office, or other preferred location. This is highly recommended for items weighing over 150 lbs. 

Inside Delivery:  Inside Delivery is similar to garage or front door delivery except the freight truck delivery person will unload the purchased item and bring inside your home, office, or other preferred location (up to 1 standard staircase) and into the room of your choosing.  For locations with additional flights of stairs or area's that are not directly accessible, additional charges may apply. 

Inside Delivery with Full Assembly – Assembly is an additional service to inside delivery. For this delivery option, the delivery person will unload the purchased item from the freight truck, bring it into the delivery address specified on the order and into the room of your choice (up to one (1) 12-step standard staircase). Once the item has been delivered, typically within 24 to 48 hours of delivery, you will be contacted by our professional assembly team who will schedule a day and time for your item to be installed.  This delivery option generally includes package removal, product assembly, and debris removal. Once fully assembled, your new table will be immediately ready for use and can be enjoyed for many years to come!    

ONCE A DELIVERY METHOD IS CHOSEN DURING CHECKOUT, IT IS IMPORTANT TO LET US KNOW BEFORE SHIPPING IF YOU WISH TO CHANGE METHODS AS NOT ALL SHIPPING COMPANIES PROVIDE ADDITIONAL SHIPPING SERVICES, SUCH AS LIFT GATE, TO THE DOOR, OR WHITE GLOVE. THIS IS VERY IMPORTANT AS IT WILL SUBJECT YOU TO SHIPPING AND RESTOCKING CHARGES IF YOU CHOOSE NOT TO ACCEPT DELIVERY OR ARE UNABLE TO DO SO.

SHUFFLEBOARD TABLE CUSTOMERS: By purchasing a shuffleboard table from our website and opting for the delivery option Unload Myself, you must have a loading dock to help assist you with offloading your delivery on the scheduled delivery day.  If you do not have a loading dock and need assistance in offloading your delivery, services are available but at an additional costs to you. For shuffleboard purchasers who opt for Inside Delivery with Full Assembly, a loading dock will not be required.  

Customers purchasing smaller items with an order total of $75 or more, such as ping pong paddles, balls, and nets will receive free, non-freight standard shipping via UPS/FedEx/USPS. Please contact our customer service team via live-chat or by phone if expedited or non-standard shipping options are needed.

Although your order will generally ship according to the shipping option you selected at checkout, we do reserve the right to modify the method of shipping if a more efficient, cost-effective shipping option is available. If a modification is made to the method of shipping for your order, our customer service team will notify you prior to shipment. Furthermore, please note that the ETA (Estimated Time of Arrival) provided on each product page is simply the estimated date range your order is likely to arrive, but it is not a "guaranteed by" date unless you have selected a delivery option with a definitive calendar date such as UPS Overnight, FedEx 2nd Day Air, or something similar at checkout.  The ETA is only an estimate and your delivery might arrive before or after this time depending on various factors including weather conditions, carrier demand volume, and overall shipping distance.  If you have strict time requirements, we highly recommend that you contact our customer service team prior to placing your order. This will allow us to better access your delivery time.  

Free Shipping Exclusions: Although we do our very best to offer free shipping on orders over $75 within the contiguous United States of America, some exclusions may apply. Due to the increased costs associated with special delivery situations, there may be an additional shipping charge applied to your order. Special delivery situations include, but are not limited to, deliveries made to Hawaii, Alaska, all off-shore United States territories, certain locations in New York City, international delivery, island delivery, mountain towns, limited access locations, some remote areas, and cross-country or long hauls within the United States. Moreover, due to the delicate nature of certain shipments, we may need to use premium freight carriers to ensure that your item arrives at your delivery address in great condition. Due to this requirement we may need to charge an additional fee. If you feel that a special delivery situation may apply to your order, please contact us prior to checkout.  Additionally, if you do not see a preferred delivery option at checkout (e.g. Inside Delivery), please contact us.  

 

Order Confirmation

By placing an order you acknowledge that the item is able to maneuver / fit in your home and any returns as a result of size will be your responsibility. It is also understood that by placing an order you are ready to accept immediate delivery of the merchandise. Should you need the merchandise to arrive on a specific date, this date must be relayed before your order ships.

As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase.  As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.  If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail.  If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment. 

 

Order Shipment

If your order is in stock and we process the charges to your credit card, it will ship within five business days from the date of your order.  To clarify, a business day is considered Monday through Friday and excludes weekends and national holidays. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  If you do not receive tracking information from us within six business days of your order, please check your spam folder. If the tracking information still cannot be found in your inbox or spam folder, feel free to follow up with us by sending an email to info@eTableTennis.com.  

We will always do our best to ensure prompt delivery of your merchandise. However, freight delays may occur due to a carrier dock delay (Fedex, UPS, etc), carrier item loss, inclement weather, and many factors beyond our control. 

We realize this is an inconvenience for you, however it is not grounds for cancellation. Freight issues may happen with any freight from any company across any state. You agree to allow the freight company to rectify the issue.

• Freight shipping is unlike regular shipping.
• Freight delivery times are never guaranteed--even among the largest freighters--nor will we ever guarantee delivery on or by a certain date. 
• We may give you approximate delivery time frames, but never guarantees. If you have strict time requirements, we highly recommend that you contact our customer service team prior to placing your order. This will allow us to better access your delivery time. 
• Freight companies may lose or misplace your item. This is rare and only affects a small minority of shipments across all freight companies.

In such event that an item is lost or delayed, you agree to allow the freight company and us to rectify the issue. We realize you want your item as fast as possible, but understand we also want to deliver your item as quickly as possible and we understand it isn't a perfect world and freight issues may arise.

IN THE RARE EVENT A CARRIER ISSUE OCCURS, WE WILL ALWAYS STRIVE TO RESOLVE MATTERS RAPIDLY FOR YOU. HOWEVER, SHOULD YOU WISH TO CANCEL AN ORDER REGARDLESS, WITHOUT GIVING THE FREIGHT COMPANY TIME TO RECTIFY THE ISSUE, IT WILL BE CONSIDERED A REGULAR CANCELATION AND HENCE FALL UNDER THE CANCELATION POLICY IE. YOU WILL BE RESPONSIBLE FOR SHIPPING COSTS BOTH WAYS AND MERCHANDISE RESTOCKING FEES. 

If your order ships and you choose to delay delivery, the shipping company unfortunately reserves the right by law to return your merchandise to the manufacturer, or charge you storage fees. Generally, shipping companies will not allow your item to be stored on premises--for insurances reasons--for longer than 3-5 business days. To clarify, a business day is considered Monday through Friday and excludes weekends and national holidays. 

• If they return your merchandise to the manufacturer, you will be responsible for shipping both ways, as well as a restocking fee.
• If the merchandise is non-returnable and gets returned to the manufacturer (who thus refuses it), you will be responsible for the full cost of the item, including any third party and shipping fees.
• If the shipping company chooses to retain the item on premises and charge you shipping fees, you agree to pay such fees in full prior to the delivery of the merchandise.

In essence, please do not delay delivery of the merchandise, as shipping companies have very little flexibility due to legal and insurance restraints. You will be responsible for all costs associated with self-imposed delays.

Freight deliveries require that the customer or designated individual be present during the delivery and are made during standard business hours, Monday through Friday, 8 a.m. to 5 p.m. The delivery agent will call in advance to schedule your delivery appointment, generally within a 4-hour window. Please be mindful of weather conditions when scheduling your delivery appointment. If you require delivery outside of standard business hours (evening delivery or weekend delivery), please contact us so that special delivery arrangements can be made.

 

Cancellations & Refunds

*   All Cancellations must be received in writing via email or live chat prior to order shipment. Verbal cancellations are not accepted.  

*   Orders cancelled within 48 hours of purchase, but prior to shipment, will be issued a full refund.  All unshipped orders cancelled after 48 hours, except for RS Barcelona products, will be subject to an administration fee equal to 5% of the order total. Specifically for RS Barcelona products, all unshipped orders cancelled after 48 hours will be subject to an administration fee equal to 15% of the order total.         

*   Once an order has been shipped, customers are responsible for all shipping costs, both ways, for all returns involving items that do not arrive in a damaged condition.  Refunds cannot be issued until the item is received at the designated warehouse. Moreover, customers who refuse or reject their delivery may be subject to additional shipping charges if the refusal or rejection was not the result of the item arriving in a damaged condition. 

 

Damages

Please inspect the packaging of your item(s) when they arrive. If you notice any damage to your purchased item, you must inform the delivery driver, take photos of the damaged item (all sides), and note the damage on the bill of lading (BOL). The bill of lading is also sometimes referred to as the proof of delivery form. 

Inspect all boxes and make sure you have all the pieces to your order. Check the bill of lading from the delivery company to make sure you have all your boxes. Report any missing boxes to the driver and NOTE ON THE BILL OF LADING. Get it in writing! 

Next, inspect all the boxes for anything that looks like damage. If a box is punctured, smashed, or ripped, open it and make sure that there is no damage. In the event of damage, you must report it to the driver and NOTE ON THE BILL OF LADING. A customer should always notate the damage to a box or item on the delivery bill and take photos (all sides) of the damaged item, otherwise insurance cannot be filed and refunds/replacements cannot be made. We know this is pretty straight-forward, but we are required by credit card companies to legally disclose it.  Once you have noted the damage on the bill of lading, please take photos of the damaged item (all sides) and then REFUSE DELIVERY WITHOUT EXCEPTION.  Failure to take photos of the damage, provide our customer service team with the photos, or note damage to the packaging prior to the delivery company leaving the delivery address will release eTableTennis.com from all damage liabilities. Refunds will not be provided if the above instructions are not followed.  

If the box/package looks OK but you feel the item within may be damaged:

• Note "possible concealed damaged"

In the event the damage is concealed (meaning the box looks good but the item within is damaged)--DO NOT THROW THE BOX AWAY and take pictures of the box as well as the product.  

• Disposing of the box at any point or not following the above procedures annuls our ability to process refunds and replacements.
• Insurance/manufacturers require photographs of both the box (all sides) and the product.

It is very important that any concealed damage or shortages are:

• Reported in writing via email to info@eTableTennis.com within 2 calendar days (48 hours total) of receipt of the merchandise. Verbal reporting will not be accepted.
• If the concealed damage is cosmetic only, we reserve the right to first attempt to repair the unit as new with a part or professional assistance.  

In order to qualify for a refund or replacement for concealed damage:

• You agree to hold onto the damaged item and not dispose of it until further instructions are provided by the manufacturer or by us.
• You agree to not dispose of the original box/carton the item came in.
• You agree to provide us with photos and/or video of both the box and the product (all sides).
• "Possible concealed damage" must be noted on the bill of lading.

UNDER NO CIRCUMSTANCE WILL AN ITEM BE REFUNDED OR REPLACED IF THE ITEM OR ITS BOX/PACKAGING HAVE BEEN DISCARDED.      

Please note that a manufacturing defect is not the same as concealed shipping damage. If you discover a manufacturing defect, please refer to your item's manufacturer warranty.  However, if your item(s) do arrive damaged, please send photos and/or video footage of both the box (all sides) and the product to info@eTableTennis.com and we will process an insurance claim/replacement claim on your behalf. 

After your claim has been made, we will contact you within 2 business days (excludes weekends and holidays) to collect any photos, videos, or information we will need from you. During any subsequent correspondence, failure to respond within 3 calendar days after you have been contacted will result in immediate cancellation and discontinuation of your claim.  If you have any questions, please do not hesitate to contact us immediately and we will be glad to promptly assist you.  

INSIDE DELIVERY W/FULL ASSEMBLY CUSTOMERS: For customers opting for Inside Delivery w/Full Assembly, similar to the damages policy mentioned above, please do a thorough inspection of the table prior to certifying, via signature on the bill of lading, that the product has been delivered and assembled in good condition. Please inspect the packaging of your item(s) when they arrive. If you notice any damage to your purchased item, you must inform the delivery person and note the damage on the bill of lading (BOL). The bill of lading is also sometimes referred to as the proof of delivery form. 

Inspect all boxes and make sure you have all the pieces to your order. Check the bill of lading from the delivery company to make sure you have all your boxes. Report any missing boxes to the driver and NOTE ON THE BILL OF LADING. Get it in writing! 

Next, inspect all the boxes for anything that looks like damage. If a box is punctured, smashed, or ripped, open it and make sure that there is no damage. In the event of damage, you must report it to the driver and NOTE ON THE BILL OF LADING. Once you have noted the damage on the bill of lading, REFUSE DELIVERY WITHOUT EXCEPTION.  Failure to note damage to the packaging prior to the delivery company proceeding with the Inside Delivery and Full Assembly of the table will release eTableTennis.com from all damage liabilities. 

For full assembly customers who are required to schedule assembly by appointment, please unbox your item(s) within 24 hours. If you notice any damage after the item's packaging has been removed, the following will apply:

• If the concealed damage is cosmetic only, we reserve the right to first attempt to repair the unit as new with a part or professional assistance prior to your assembly. 
• You agree to take photos of both the box and table (all sides) and email them to info@eTableTennis.com.  
• You agree to not dispose of the original box/carton the item came in.
• You agree to contact us within 24 hours of receipt of the item to report any concealed damage. 

For assembly customers receiving same-day assembly on select items, if you notice any damage to your new item, after it has been unboxed before or during the assembly, you must alert the assembly professional immediately so that they can address the issue while on site. If the assembly professional is unable to correct the issue prior to leaving the delivery location, you must note the damage on the bill of lading and REFUSE DELIVERY WITHOUT EXCEPTION. This is important since failure to note the problem on the bill of lading prior to the delivery/assembly professional leaving the location will release eTableTennis.com from all damage liabilities relating to the delivery and assembly of the table.  

For Inside Delivery w/Full Assembly customers who noted any type of damage claim on the bill of lading during delivery and/or assembly of the table, after we have received your photos of both the boxes and table (all sides), we will review them and contact you within 2 business days (excludes weekends and holidays) to collect any additional photos, videos, or information we will need to process your claim. During any subsequent correspondence, failure to respond within 3 calendar days after you have been contacted, we reserve the right to cancel and discontinue your claim. 

If you have any questions, please do not hesitate to contact us immediately and we will be glad to assist you.

 

Returns

*   All returns must be in BRAND NEW & UNUSED condition and must be in original packaging and factory sealed so it can be resold as "New". The product cannot have been assembled or used in anyway.

*   Requests for returns must be within 30 calendar days after delivery of the purchased item.

*   All returns may be subject to a restocking fee of up to 25%.  

*   All custom or special order items are final sale, no returns. 

*   Other restrictions may apply. 

*   Please view our Returns & Exchanges page for more information.